Usage & Policy

Introduction

This Usage and Policy document ("Policy") governs your use of the website operated by the We Make IT Happen Media IT Services Branch ("we," "us," "our"), an authorized advisory division of We Make It Happen Media, a Texas-based company. This Policy covers how we collect and handle your information, the terms under which you may use our website and services, and your rights and obligations when booking an appointment through our online scheduling system.

By visiting our website, submitting a booking request, or communicating with us through any channel linked from this site, you acknowledge that you have read and agree to the terms set out in this Policy. If you do not agree, please do not use this website or our services.

Acceptance of Terms

By accessing this website you agree to be bound by these terms. These terms constitute a legally binding agreement between you and We Make IT Happen Media IT Services Branch under the laws of the State of Texas. If you are using this site on behalf of a business entity, you represent that you have authority to bind that entity to these terms.

We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website after any such changes constitutes your acceptance of the revised terms. The effective date at the top of this page will reflect the most recent revision.

Services Described

We Make IT Happen Media IT Services Branch provides advisory-only IT consulting services to small businesses. Our services include:

• Tech Clarity Audits: A free structured review of your current tools, subscriptions, workflows, and software spend, delivered as a written report with prioritized recommendations.
• Foundations, Growth, and Operations advisory tiers: Ongoing monthly advisory engagements covering tool fit assessments, vendor and spend review, technology roadmapping, team training sessions, and IT documentation.
• Software and productivity tool advising: Vendor-neutral guidance on tool selection, onboarding, and ongoing stack monitoring.

We do not provide managed IT services, hands-on technical support, hardware installation, network administration, or any service that requires access to your systems, credentials, or accounts. All engagements are advisory in nature. You retain full control of your technology infrastructure at all times.

Acceptable Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of any third party. You must not:

• Use this site to transmit unsolicited commercial communications or spam
• Attempt to gain unauthorized access to any portion of this site or any system connected to it
• Use automated tools to scrape, crawl, or harvest information from this site without prior written consent
• Misrepresent your identity or affiliation when submitting booking requests or contacting us
• Use this site to engage in any conduct that is fraudulent, deceptive, or misleading under the Texas Deceptive Trade Practices Act (Tex. Bus. & Com. Code Chapter 17)
• Interfere with or disrupt the proper functioning of this website or any connected services

We reserve the right to refuse service, cancel bookings, and block access to this website for any person who violates these terms or who we reasonably believe is acting in bad faith.

Disclaimer and Limitation of Liability

Our website and all content on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error free, or free of viruses or other harmful components.

All advisory content, recommendations, reports, and guidance delivered through our services are informational only. They do not constitute legal, accounting, financial, cybersecurity, or regulated professional advice. You are solely responsible for decisions made based on our recommendations. We recommend consulting qualified licensed professionals for matters requiring professional licensure.

To the maximum extent permitted under Texas law, We Make IT Happen Media IT Services Branch and We Make It Happen Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of this website or our services, including but not limited to loss of business, loss of data, or loss of profits, even if we have been advised of the possibility of such damages.

Intellectual Property

All content on this website including text, design, graphics, layout, reports, and recommendations delivered to you as part of our services is the property of We Make It Happen Media IT Services Branch or its authorized licensors and is protected under applicable United States and Texas intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use this website for personal and internal business purposes. You may not reproduce, distribute, publicly display, or create derivative works from any content on this site without our express prior written consent.

Written reports and recommendations delivered to you as part of a paid advisory engagement are licensed to you for internal business use only. They may not be resold, redistributed, or published without written permission.

What Information We Collect

We collect only the information necessary to deliver our services and communicate with you. The categories of personal information we may collect include:

Information you provide directly

• Contact information: Your name, email address, and any other details you provide when emailing us or completing a booking form
• Business information: Your company name, team size, current software tools, and spending details that you share during an audit or advisory session
• Appointment data: The date, time, and service type of any booking made through our scheduling system (SimplyBook.me)
• Communications: Emails, responses, and written exchanges between you and our team

Information collected automatically

• Usage data: Pages visited, time spent, referring URLs, and browser type, collected through standard web server logs or any analytics tools we may operate
• Device and connection data: IP address, browser type, operating system, and device identifiers

How We Use Your Information

We use the information we collect solely for the following purposes:

• To confirm, manage, and conduct your booked appointments
• To deliver the Tech Clarity Audit report and any subsequent advisory deliverables
• To communicate with you about your engagement, follow-up questions, and service updates
• To send administrative messages such as appointment reminders and cancellation confirmations
• To improve our website and service delivery based on aggregated, non-identifiable usage patterns
• To comply with applicable Texas and federal legal obligations

We do not sell your personal information to third parties. We do not use your personal information for targeted advertising. We do not share your information with any person or entity outside of our internal operations except as described in the Third-Party Services section below or as required by law.

Third-Party Services

This website uses the following third-party services that may independently collect or process personal information when you interact with them:

SimplyBook.me

We use SimplyBook.me to operate our online appointment scheduling system. When you book an appointment through our website, you interact directly with SimplyBook.me's platform. SimplyBook.me independently collects your name, email address, and appointment details to fulfill the booking. Their data practices are governed by their own Privacy Policy, available at simplybook.me/en/privacy-policy. We are not responsible for SimplyBook.me's data handling practices.

Google Fonts

This website loads fonts from Google Fonts. When your browser requests these fonts, Google's servers receive your IP address and browser information. Google's data practices are governed by their Privacy Policy at policies.google.com/privacy.

Email Communications

If you contact us by email, your email address and the contents of your message are stored in our email system. We use this solely to respond to your inquiry and to maintain a record of your engagement with us.

Your Rights Under Texas Law

Texas residents have specific rights regarding their personal information under the Texas Data Privacy and Security Act (TDPSA), Tex. Bus. & Com. Code Chapter 541, effective July 1, 2024. Depending on how we process your personal data, you may have the following rights:

• Right to Know - you may request confirmation of whether we process your personal data and access to a copy of the personal data we hold about you
• Right to Correct - you may request that we correct inaccurate personal data we hold about you
• Right to Delete - you may request deletion of personal data you have provided to us, subject to certain exceptions where retention is required by law or contract
• Right to Data Portability - where technically feasible, you may request a copy of your personal data in a portable format
• Right to Opt Out of Sale - we do not sell personal data. No opt-out is necessary, but you may contact us to confirm this at any time
• Right to Appeal - if we decline to act on a rights request, you may appeal that decision by contacting us. If your appeal is denied, you may submit a complaint to the Texas Attorney General

To exercise any of these rights, contact us with the subject line "Texas Privacy Rights Request." We will respond within 45 days of receiving a verifiable request, as required by the TDPSA. If additional time is needed, we will notify you and may extend the response period by an additional 45 days with explanation.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. In general:

• Booking and appointment records are retained for a minimum of 3 years to support any service disputes or inquiries
• Email correspondence is retained for the duration of a client relationship and for a reasonable period thereafter
• Audit reports and advisory deliverables are retained for the duration of our engagement and for 2 years following its conclusion
• Website usage logs are retained for no more than 12 months

When personal data is no longer needed, it is securely deleted or anonymized. You may request early deletion of your personal data as described in the Your Texas Rights section above.

Security

We implement reasonable administrative and technical safeguards to protect the personal information we hold. These include access controls on our communications systems and secure handling of written records. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information, and you transmit information to us at your own risk.

Scheduling an Appointment

Appointments are scheduled through SimplyBook.me, our third-party booking platform. By completing a booking through our website you agree to the terms of this Booking Policy in addition to SimplyBook.me's own terms of service.

All appointments are offered subject to availability. Completing a booking request does not guarantee an appointment slot until you receive a written confirmation from SimplyBook.me or from us directly via email.

If you are booking from a different timezone it is your responsibility to convert appointment times accordingly. The SimplyBook.me widget includes a "Change my timezone" option to assist with this.

Free Tech Clarity Audit

The Tech Clarity Audit is offered at no charge and carries no obligation to purchase any paid service. Booking the free audit does not create a business relationship, advisory engagement, or any contractual obligation beyond the delivery of the audit report. We reserve the right to limit the number of free audits available to any single individual or business entity.

Paid Advisory Engagements

Paid advisory tiers (Foundations, Growth, Operations) are offered on a month-to-month basis. No long-term contract is required. The specific terms of any paid engagement, including the scope of services, fees, payment schedule, and deliverables, will be confirmed in a written service agreement provided before the engagement begins. The service agreement governs in the event of any conflict with this Policy.

Cancellation and Rescheduling

We ask that you provide at least 24 hours notice if you need to cancel or reschedule an appointment. You may cancel or reschedule through the SimplyBook.me confirmation link provided in your booking confirmation email, or by contacting us directly

Cancellations with less than 24 hours notice, or failure to appear for a scheduled appointment without notice ("no-show"), may result in:

• For free audits forfeiture of that appointment slot. You may rebook, subject to availability
• For paid engagements the session may be considered delivered and counted toward your monthly engagement at our discretion. We will communicate this to you before applying any such determination

We reserve the right to cancel or reschedule appointments due to illness, unavailability, or unforeseen circumstances. In such cases we will provide as much advance notice as possible and will offer alternative appointment times at your convenience.

Refunds

Because our advisory engagements are month-to-month with no long-term contract, refund requests are handled on a case-by-case basis in good faith.

• Free audit: No payment is taken, so no refund applies
• Paid advisory tiers: If you are dissatisfied with a session that has already been delivered, please contact us within 5 business days of that session. We will review your concern and may offer a credit toward a future session at our discretion
• Prepaid months: If you have prepaid for a period of service and wish to cancel before that period ends, we will refund a prorated amount for any full unused weeks remaining in the prepaid period

Refund requests must be submitted in writing to our email address. We aim to process all refund requests within 10 business days of receipt.

Texas Deceptive Trade Practices Act (DTPA) Disclosure

We Make IT Happen Media IT Services Branch operates in full compliance with the Texas Deceptive Trade Practices - Consumer Protection Act (DTPA), Tex. Bus. & Com. Code Chapter 17, Subchapter E. We do not engage in any false, misleading, or deceptive acts or practices in the conduct of our business.

As required by or consistent with the DTPA, we disclose the following:

• All service descriptions on this website accurately represent what we deliver. No service features or benefits are misrepresented or omitted
• Pricing displayed on our Services page reflects the actual fees charged. There are no hidden fees or mandatory add-ons
• We do not represent that our advisory services confer any professional license, certification, or regulated credential
• We do not use false testimonials, fabricated endorsements, or misleading comparisons with competitors
• Any warranties or representations made about service outcomes are limited to what is expressly stated in a written service agreement

Consumers who believe a DTPA violation has occurred have the right to seek remedies under Tex. Bus. & Com. Code Section 17.50, which may include actual damages, injunctive relief, and attorney's fees. Before filing a legal claim under the DTPA, consumers must provide written notice at least 60 days in advance, as required by Tex. Bus. & Com. Code Section 17.50. We encourage any concerns to be raised with us directly first at the contact information below.

Governing Law and Dispute Resolution

This Policy and any dispute arising out of your use of this website or our services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. The federal and state courts located in Montgomery County, Texas shall have exclusive jurisdiction over any disputes arising from this Policy or our services.

Before pursuing any formal legal proceeding, the parties agree to attempt resolution through good-faith direct negotiation for a period of 30 days following written notice of the dispute. Written notice of a dispute should be sent to the contact information below.

Accessibility

We are committed to making our website accessible to all users. If you experience difficulty accessing any content or functionality on this site, please contact us and we will make reasonable efforts to provide the information or service in an accessible format. This commitment is consistent with our obligations under applicable Texas and federal accessibility standards.

Updates to This Policy

We may update this Policy from time to time to reflect changes in our services, applicable law, or operational practices. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes affecting your rights, we may also notify active clients directly by email. Continued use of our website or services after the updated effective date constitutes acceptance of the revised Policy.

Policy Questions & Rights Requests

For any questions about this Policy, to exercise your Texas privacy rights, to submit a DTPA complaint, or to request a refund, contact us using the information below. We respond to all written inquiries within 2 business days and to formal rights requests within the timeframes required by applicable law.